Frequently Asked Questions

Design

Which product best suits me?

Let us help you. We have a team of industry experts, some which have been in the industry for over 10 years.
Reach out to our friendly customer service team and we will help you decide on a product that suits your needs.

My team/school wants to redesign our entire sports range, can you help?

Yes we can. We have worked with a number of schools to completely redesign their active range. Working
closely with your school or club we will create designs, present, sample and manufacture the entire range.

I want to design my own sportswear, can I do that? 

Utilising our XBlades Custom Design Hub allows you to be in control of your apparel. It's simple, 

• Pick your sport
• Pick you base layer 
• Design you apparel 

Our team will look after the final tweaks resulting in apparel designed by and unique to you.

I play a sport you don't have on your website, can you help me?

We sure can, we create custom gear for all sports. No matter if you are looking for AFL, ice hockey
or darts we can assist with all your sportswear needs.

I need a quick turnaround, can you help?

Our XBlades Custom Essential Range is your answer. Keeping stock on hand allows us to add your
branding and deliver in approximately 2 weeks.

Shipping 

How long will it take for my order to arrive? 

Order times vary depending on the product quantity ordered. Please let us know what garment you are interested

in and we can give you an estimated delivery time.
Working with our trusted suppliers we do everything we can to get your order to you as swiftly as possible.

How do I track my order?

Our team will let you know estimated delivery time on confirmation of design and order.

How will my stock be delivered?

We utilise a range of delivery methods but in most cases using local freight companies to deliver. Your account manager will advise how and when your order will be delivered

Returns 

My order isn't right, what do I do?

Our amazing attention to detail means this is an extreme rariety. However, if this does occur give our customer service team a call and we will arrange to have this rectified.

If I am eligible for a return how will I be reimbursed?

Our number 1 option is always to get you the correct product ordered. In the instance that this is not possible we will arrange a credit or refund for you.